Business Terms and Conditions

Last updated: 7 August 2026

IMPORTANT NOTICE

These Business Partner Terms and Conditions contain provisions that may:

Limit the risk or liability of BookMyTable
Require the Business to assume certain risks or responsibilities
Require the Business to indemnify BookMyTable or
Explain the consequences of cancellation, non-payment or termination.

These provisions are presented under clear headings, including Limitation of Liability, Indemnities, Suspension, and Termination. The Business should read them carefully. Nothing in this Agreement excludes any right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or other applicable South African law.

1. The parties

This Agreement is between BookMyTable and the Business identified in the applicable registration form, order form or online Account (“Business”).

BookMyTable and the business are individually a “Party” and together the “Parties”.

2. Acceptance and authority

This Agreement governs the business access to and use of the BookMyTable website, Business dashboard, reservation system and related services (“Platform”).

The Business accepts this Agreement by:

Signing a registration or order form
Creating or activating a Business Account
Selecting “I agree” electronically
Submitting Business Content
Using the Business dashboard or
Using any paid or free BookMyTable service.

The person accepting this Agreement on behalf of the Business confirms that:

They are at least 18 years old
They are authorised to bind the Business
The information supplied is accurate
They have had a reasonable opportunity to read and understand this Agreement.

If the person does not have the required authority, they must not accept this Agreement or use the Business Account.

3. Definitions

In this Agreement:

“Account” means the Business BookMyTable account and authorised user profiles.
“Booking Request” means a reservation request requiring approval.
“Confirmed Reservation” means a reservation recorded as confirmed on the Platform.
“Diner” means a person using BookMyTable to discover or make a reservation at a Business
“Fees” means subscription, transaction, communication or other charges accepted by the Business.
“Order Form” means a signed or electronically accepted registration, package or pricing document.
“Business Content” means menus, photographs, trademarks, descriptions, prices, promotions, policies and other information supplied by or for the Business.
“Services” means the BookMyTable services selected by the Business.
“Subscription Package” means the Discover, Grow or other package selected by the Business.

4. Relationship between the Parties

BookMyTable and the Business are independent contractors. Nothing in this Agreement creates a partnership, employment relationship, franchise, joint venture or general agency between the Parties. BookMyTable provides a technology, discovery and reservation Platform. The Business independently owns or operates its hospitality business and remains responsible for the services supplied to Diners. Neither Party may represent that it has authority to bind the other, except where BookMyTable is expressly authorized to process a booking payment on the Business behalf.

5. BookMyTable Services

Depending on the selected Subscription Package, BookMyTable may provide:

A Business profile and discovery listing
Display of menus, photographs and operating hours
Promotion of specials and Business information
Online Booking Requests or Confirmed Reservations
A Business reservation dashboard
Booking confirmations and reminders
Table-management functionality
Walk-in and waiting-list functionality
Deposit or payment-related functionality
Reporting and operational statistics
Communication features and
Other services described in the Order Form or Platform.

Features may vary between Subscription Packages. BookMyTable does not guarantee that every feature will be available on every device or package.

6. Discover and Grow packages

The Business available features are determined by its selected Subscription Package.

6.1 Discover

The Discover package is primarily intended to provide Business discovery and profile visibility.

Unless otherwise stated in the Order Form, Discover may include:

A Business listing
Contact information
Operating hours
Menu display
Business photographs
Cuisine and location information
Promotion of Business information.

A Discover listing may be identified as view-only and may not include online reservation functionality.

6.2 Grow

The Grow package may include discovery features together with online reservation and Business-management functionality, as described in the Order Form or current package schedule.

6.3 Package changes

The Business may request an upgrade or downgrade. A package change takes effect on the date confirmed by BookMyTable. Fees and access may be adjusted on a pro-rata basis where stated in the Order Form. A downgrade may result in the loss of features, reports or access to certain historical functions. BookMyTable will provide reasonable notice of any material consequence where practicable.

7. Free promotional or trial periods

BookMyTable may offer free pre-launch promotion, trial periods or introductory discounts.

A free or discounted period:

Applies only for the period communicated in writing
Does not permanently change the standard Subscription Fees
May be subject to reasonable feature restrictions
May be withdrawn where the Business breaches this Agreement and
Does not guarantee continued free access after the promotional period.

Before paid billing begins, BookMyTable will communicate the applicable package, price and billing commencement date. The Business will not be charged unless the applicable Fees and payment arrangements have been disclosed and accepted.

8. Business onboarding and verification

The Business must provide accurate and complete onboarding information, which may include:

Registered or proprietor name
Trading name
Registration or identity information;
Physical address
Contact details
Authorized representative details
Tax or VAT information
Banking information where payments are enabled
Licenses and permits
Business Content.

BookMyTable may take reasonable steps to verify the Business, its representative, banking information or right to use submitted content. BookMyTable may delay activation until reasonably required verification has been completed.

9. Business Account and authorized users

The Business is responsible for:

Keeping usernames and passwords secure
Creating separate profiles for authorized staff where available
Removing access when a staff member leaves or changes role
Reviewing user permissions
Preventing unauthorized Account sharing
Activity performed through the Account and
Promptly reporting suspected unauthorized access.

BookMyTable is not responsible for unauthorized activity caused by the Business failure to secure its Account, except to the extent that the activity resulted from BookMyTable’s own breach of its legal obligations.

10. Business listing and Content

The Business must ensure that its listing is accurate, current and not misleading.

This includes:

Business name and location
Contact information
Operating hours
Menus and prices
Cuisine and facility descriptions
Accessibility information
Photographs
Promotions
Reservation availability
Deposit and cancellation policies
Alcohol, age or other restrictions.

The Business must promptly correct outdated or inaccurate information. BookMyTable may assist with uploading or formatting Business Content, but the Business remains responsible for reviewing and approving its accuracy. BookMyTable may reject, remove or request changes to content that is unlawful, misleading, technically harmful, poor quality or inconsistent with Platform standards.

11. License to use Business Content

The Business retains ownership of its Business Content.

The Business grants BookMyTable a non-exclusive, royalty-free, worldwide license to:

Host, store and reproduce Business Content
Format and display it on the Platform
Use it to operate the Services
Promote the Establishment and BookMyTable
Display it in search results and marketing campaigns and
Adapt its size or format for technical purposes.

This license continues for the term of the Agreement and for a reasonable period afterwards where necessary to remove cached, scheduled or archived material.

The Business confirms that:

It owns the Business Content or has permission to use it
BookMyTable’s permitted use will not infringe another person’s rights
It has obtained any necessary permission from people appearing in submitted photographs

12. BookMyTable intellectual property

BookMyTable owns or licenses the Platform, software, database structure, branding, designs, documentation and related intellectual property. The Business receives a limited, non-exclusive, non-transferable and revocable right to use the Services during the Agreement.

The Business may not:

Copy or reverse-engineer the Platform
Circumvent access or security controls
Resell or sublicense the Services
Scrape or extract Platform data without permission
Use BookMyTable branding without approval
Build a competing service by copying protected Platform elements or
Help another person engage in prohibited conduct.

Nothing prevents the Establishment from operating its business, using another provider or developing independent systems that do not infringe BookMyTable’s rights.

13. Business availability and reservation settings

The Business must keep the following information accurate:

Available dates and times
Table capacity
Party-size limits
Booking intervals
Table-holding periods
Closure dates
Special-event availability
Deposit requirements and
Booking or cancellation policies.

The Business is responsible for reviewing its settings and reservations regularly. If BookMyTable assists with configuration, the Business must verify the completed settings before relying on them. BookMyTable is not responsible for overbooking or lost availability caused by inaccurate Business settings, except where directly caused by a proven Platform error under BookMyTable’s control.

14. Booking requests and confirmed reservations

The Business must clearly select whether reservations are:

Confirmed instantly
Submitted as Booking Requests requiring Business approval.

The Business must respond to Booking Requests within a reasonable period. The Business must honor Confirmed Reservations unless prevented by circumstances outside its reasonable control.

If the Business cannot honor a Confirmed Reservation, it must:

Notify the Diner promptly
Explain the cancellation
Process any refund legally due
Update the reservation status and
Make reasonable efforts to offer an alternative where appropriate.

The Business must not alter reservation statuses to prevent a Diner from receiving legitimate communications or submitting an eligible review.

15. Diner service and Business responsibility

The contract for food, beverages and Diners service is between the Food Establishment and the Diner.

The Business is solely responsible for:

Food preparation, quality and safety
Service at its premises
Health and safety
Hygiene
Allergens and ingredient information
Alcohol service
Accessibility information
Staff conduct
Menu pricing
Taxes and receipts
Promotions
Legal compliance and
Complaints concerning the dining experience.

BookMyTable does not prepare, supply or serve food and does not control the Business operations.

16. Special requests and dietary information

The Platform may transmit dietary, allergy, accessibility or special-occasion requests to the Business.

The Business must:

Limit access to authorized staff
Use the information only for the reservation and related service
Keep the information confidential
Avoid making guarantees it cannot meet
Communicate directly with the Diner where clarification is necessary and
Handle health-related information according to POPIA.

BookMyTable does not guarantee that the Business can accommodate a request. The Business remains responsible for communicating allergen and cross-contamination risks to the Diner.

17. Deposits, cancellation policies and refunds

Where deposit functionality is available, the Business must maintain an accurate and lawful cancellation and refund policy.

The policy must clearly state:

The deposit or prepayment amount
The cancellation deadline
Any no-show or cancellation charge
When a refund will be available
Whether any disclosed fee is non-refundable and
How a refund may be requested.

The Business must ensure that cancellation and no-show charges are reasonable and permitted by applicable law.

Refund decisions relating to Diners deposits or prepaid Diners services are made by the Business and not by BookMyTable, subject to applicable law.

The Business must respond promptly to refund requests. Where a refund is legally due or approved by the Business, the Business must provide any instruction or funding reasonably required to process it. BookMyTable may assist with communication or technical processing but is not responsible for the Business refund decision. Once processed, a refund may take between 5 and 10 business days to reflect, depending on the payment provider and the Diner’s financial institution.

18. Payment-processing services

This section applies only where BookMyTable has activated payment-processing functionality for the Business. BookMyTable may use an authorized third-party payment provider to process deposits or other Business payments.

The Business agrees to:

Complete required identity, business and banking verification
Provide accurate settlement details
Comply with payment-provider rules
Maintain sufficient funds for refunds and chargebacks
Supply supporting documents for disputed payments
Pay disclosed transaction, settlement and chargeback fees and
Notify BookMyTable immediately of suspected payment fraud.

BookMyTable may delay or withhold settlement where reasonably necessary because of:

A refund obligation
A chargeback
Suspected fraud
Incorrect banking information
A legal or regulatory requirement
A payment-provider instruction or
An unresolved ownership or authority dispute.

Detailed settlement timing, fees and payment-provider terms must be stated in a separate Payment Services Schedule or Order Form before payment functionality is activated.

19. Chargebacks and payment disputes

If a Diner disputes a payment, the Business must provide supporting evidence within the required period. The Business is responsible for a chargeback where the payment is reversed because:

The Business did not provide the service.
The payment was unauthorized.
The Business cancellation policy was unclear or unlawful.
The Business failed to respond with evidence.
A refund was due but not processed.
The payment provider or bank validly reverses the transaction.

BookMyTable may deduct a valid chargeback and associated disclosed fees from future settlements or invoice the Business where lawful. BookMyTable will provide available transaction information and reasonable technical assistance but does not control a bank or card provider’s final chargeback decision.

20. Subscription Fees and Invoices

The Business must pay the Fees stated in the accepted Order Form or package schedule.

Unless stated otherwise:

Subscription Fees are billed in advance
Prices exclude VAT where applicable
Invoices are payable by the stated due date
Transaction and communication charges may be billed separately and
Third-party charges may apply to optional services.

BookMyTable may correct an obvious billing error and will provide supporting information on request. The Business must dispute an invoice in writing within 5 working days of receipt, explaining the disputed amount. Undisputed amounts remain payable.

21. Fee changes

BookMyTable may change Subscription Fees by giving at least 30 days’ written notice. If the Business does not accept a material increase, it may terminate the affected paid Service before the increase takes effect, subject to any lawful minimum term expressly agreed in the Order Form. Continued use after the effective date constitutes acceptance where the Business received reasonable notice and had an opportunity to cancel.

Price changes do not apply retrospectively.

22. Non-payment

If an undisputed amount remains unpaid after its due date, BookMyTable may:

Send payment reminders;
Restrict paid features
Suspend reservation functionality
Downgrade the listing where appropriate
Charge lawful interest disclosed in advance; or
Terminate the affected Service after reasonable notice.

Where reasonably possible, BookMyTable will provide at least seven days to remedy non-payment before suspending a material feature. Suspension does not cancel amounts already due. BookMyTable must take reasonable steps to prevent existing Diners from being unfairly affected by the suspension.

23. Personal information and POPIA

Each Party must comply with POPIA and other applicable privacy law.

The Parties acknowledge that their privacy roles may differ according to the processing activity:

BookMyTable may act as a responsible party for Account, Platform, security, analytics and direct BookMyTable customer relationships
A Business may act as a responsible party for its dining services, customer relationships and independent marketing
Either Party may act as an operator when processing information only on the documented instructions of the other and
The Parties may act as separate responsible parties for certain reservation activities.

Neither Party may use personal information merely because it is technically accessible.

24. Business use of Diner information

The Business may access information reasonably necessary to manage a reservation, such as:

Diner name
Contact information
Reservation date and time
Party size
Booking status
Special requests
Dietary or accessibility information and
Deposit status.

The Business must:

Use the information only for lawful purposes
Restrict access to authorized personnel
Keep information secure and confidential
Maintain accurate information
Avoid excessive copying or exporting
Respond appropriately to data-subject requests
Retain information only as long as legally justified
Securely delete or destroy information when no longer required and
Notify BookMyTable promptly of suspected unauthorized access involving Platform data.

The Business must not sell Diner information or provide it to an unauthorized third party.

25. Direct marketing

Reservation details may be used to provide reservation and dining services. The Business may not use Diner information for unrelated email, SMS, telephone or WhatsApp marketing unless it has a lawful basis and complies with POPIA and other applicable marketing laws.

Where consent is required:

It must be obtained properly
It must not be assumed from a reservation
The marketing sender must be identified
An easy and free opt-out must be provided and
Opt-outs must be honored promptly.

BookMyTable is not responsible for independent marketing sent by the Business.

26. Information-security incidents

Each Party must implement reasonable and appropriate security safeguards. A Business must notify BookMyTable without undue delay if it reasonably suspects that Diner or Platform information has been:

Lost
Accessed without authority
Disclosed unlawfully
Altered
Destroyed
Compromised.

The Business must preserve relevant evidence and reasonably cooperate with investigation, containment and legally required notifications. Neither Party may notify the public on behalf of the other without coordination, unless required by law.

27. Reviews

Where reviews are enabled, the Business agrees that:

Both positive and negative compliant reviews may be published
A review will not be removed merely because it is negative
The Business may report content that breaches the Review Policy
Reporting does not guarantee removal
The Business must not submit fake reviews
The Business must not pressure Diners for positive ratings
The Business must not offer benefits only for positive reviews
The Business must not retaliate against a reviewer and
Any public response must comply with the Review Policy.

BookMyTable may moderate reviews according to its published Review Policy. BookMyTable does not guarantee that every review is accurate or that every review will be checked before publication.

28. Business legal compliance

The Business confirms that it holds and will maintain all registrations, permits and licenses required to operate lawfully.

The Business is responsible for compliance relating to:

Food safety and hygiene
Liquor licensing
Employment
Health and safety
Fire and occupancy requirements
Consumer protection
Pricing and advertising
Taxes
Music or entertainment licensing
Accessibility
Privacy and direct marketing
Any other law applicable to its operation.

BookMyTable may request reasonable evidence of compliance where a legitimate concern arises.

29. Platform availability and support

BookMyTable will take reasonable steps to provide a secure and reliable Platform. The Establishment acknowledges that availability may be affected by:

Maintenance
Internet or telecommunications failures
Hosting or payment-provider interruptions
Load shedding
Cybersecurity incidents
Software updates
Events outside BookMyTable’s reasonable control.

BookMyTable does not guarantee uninterrupted or error-free availability. Support requests may be submitted to support@bookmytable.co.za. Any guaranteed service level must be expressly stated in a separate written service-level agreement.

30. Changes to the Services

BookMyTable may improve, modify or discontinue features.

BookMyTable will provide reasonable advance notice where a change materially reduces a paid core feature, unless urgent action is required for:

Security
Legal compliance
Fraud prevention
Third-party service failure or
Protection of Users or the Platform.

If a permanent change materially removes the principal purpose of a paid package, the Business may terminate the affected Service before the change takes effect.

31. Suspension

BookMyTable may immediately restrict or suspend the Business access where reasonably necessary because of:

Fraud or suspected fraud
A serious security risk
Unlawful activity
Material harm to a Diner or the Platform
Repeated failure to honor Confirmed Reservations
Misuse of Diner information
Review manipulation
A legal or payment-provider instruction or
A material breach requiring urgent action.

Where the issue is capable of remedy and does not require urgent suspension, BookMyTable will ordinarily give the Business reasonable notice and an opportunity to correct it. BookMyTable will limit a suspension to what is reasonably necessary.

32. Term and termination

This Agreement begins when accepted and continues until terminated. Unless the Order Form contains a valid agreed minimum term, either Party may terminate without cause by giving one calendar month’s written notice.

Either Party may terminate immediately if the other Party:

Commits a material breach and fails to remedy it within seven days after written notice
Commits a breach that cannot reasonably be remedied
Becomes insolvent or enters formal liquidation or business-rescue proceedings
Engages in fraud or unlawful conduct or
Creates a serious safety, privacy or reputational risk.

Termination does not remove rights or amounts that accrued before termination.

33. Consequences of termination

On termination:

The Business paid access will end on the effective termination date
The listing may be removed, downgraded or marked unavailable
Outstanding Fees become payable
Existing reservations must be handled fairly
The Food Business remains responsible for approved refunds and chargebacks
Each Party must stop using the other Party’s intellectual property
Personal information must be retained, returned or deleted according to applicable law and the Parties’ privacy roles and
Provisions intended to survive termination remain effective.

On written request, BookMyTable will make a reasonable export of Business-supplied data available where technically possible, lawful and included in the applicable package. BookMyTable is not required to provide its proprietary analytics, algorithms, aggregated data or confidential system information.

34. Prepaid Subscription Fees

The treatment of prepaid Subscription Fees must comply with the Order Form and applicable law. Where the Business terminates for convenience during a prepaid period, unused Fees may be non-refundable if this was clearly disclosed and is lawful. Where BookMyTable terminates without Business fault or permanently discontinues a prepaid core Service, BookMyTable will provide an appropriate pro-rata refund or service credit unless another lawful arrangement is agreed.

35. Business warranties

The Business warrants that:

It has authority to enter into this Agreement
Its onboarding information is accurate
Its Business Content is lawful and authorized
It will keep booking settings current
It will provide Business services with reasonable care and skill
It will comply with applicable law
It will not misuse Diner information
It will not manipulate reviews or reservations and
It will not use the Platform for fraudulent or unlawful activity.

36. BookMyTable warranties

BookMyTable warrants that:

It has authority to enter into this Agreement
It may lawfully provide the Platform
It will provide the Services with reasonable care and skill
It will maintain reasonable information-security measures and
It will comply with applicable law governing its Services.

Except for express warranties and rights that cannot lawfully be excluded, BookMyTable does not guarantee:

A particular number of views or reservations
Increased revenue
Search-engine ranking
Diner attendance
Business profitability
A specific review score or
Continuous Platform availability.

37. Limitation of Liability

This section limits BookMyTable’s potential liability and must be read carefully.

BookMyTable is not responsible for:

A Diner’s failure to attend a reservation
Food Business, beverages, premises or service
Incorrect Business Content
Business overbooking caused by inaccurate settings
A Business failure to honor a reservation;
A Business refund decision
Unauthorized Account activity caused by the Business security failure
Indirect or consequential loss or
Loss caused by a third-party service outside BookMyTable’s reasonable control.

Neither Party is liable to the other for indirect, incidental, special or consequential loss, including loss of anticipated profit, except where such exclusion is unlawful. Subject to applicable law, BookMyTable’s total aggregate liability arising from the paid Services during a 12-month period will not exceed the Fees paid by the Business during the six months immediately preceding the event giving rise to the claim.

The liability cap does not apply to the extent that liability results from:

Fraud
Intentional misconduct
Gross negligence where it cannot lawfully be limited
Infringement of the other Party’s intellectual property
Unlawful misuse of personal information or
An obligation that cannot lawfully be limited.

38. Indemnities

Each Party indemnifies the other against a third-party claim arising directly from the indemnifying Party’s:

Material breach of this Agreement
Fraud or intentional misconduct
Unlawful processing of personal information
Infringement of intellectual-property rights or
Failure to comply with applicable law.

The Business additionally indemnifies BookMyTable against a third-party claim arising from:

Food or beverages supplied by the Business
Conditions at the Business premises
Business Content
Business marketing
A Business refund decision
Business staff conduct
The Business failure to honor its obligations to a Diner.

The indemnified Party must:

Notify the indemnifying Party promptly
Provide reasonable cooperation
Allow the indemnifying Party reasonable control of the defense and
Not agree to a settlement imposing liability on the indemnifying Party without consent.

An indemnity does not apply to the extent that the claim was caused by the indemnified Party’s own unlawful conduct, negligence or breach.

39. Force majeure

Neither Party is liable for delay or failure caused by an event beyond its reasonable control, including natural disasters, epidemic, war, civil unrest, strikes, telecommunications failure, widespread power failure, government action or major cybersecurity incidents not caused by that Party’s failure to take reasonable precautions.

The affected Party must:

Notify the other Party where reasonably possible
Take reasonable steps to reduce the impact and
Resume performance when reasonably possible.

Payment obligations already incurred are not automatically cancelled by force majeure.

40. Changes to this Agreement

BookMyTable may update this Agreement for operational, security or legal reasons. BookMyTable will provide at least 30 days’ notice of a material change, unless a shorter period is reasonably necessary for legal compliance or urgent security protection. A material change will not retrospectively alter an existing payment or accrued right. If the Business reasonably objects to a material change that substantially disadvantages it, the Business may terminate the affected Service before the change becomes effective.

41. Notices

Formal notices must be sent to:

The Business registered physical or email address; and
BookMyTable at info@bookmytable.co.za or its registered address.

A Party must keep its contact information current.

An email notice is treated as received on the next business day unless the sender receives a delivery-failure notification.

42. Complaints and dispute resolution

A Business should first submit a complaint to info@bookmytable.co.za. The Parties will attempt in good faith to resolve the dispute through direct discussion. If the dispute is not resolved, either Party may propose mediation before commencing court proceedings. Mediation is voluntary unless separately agreed. Nothing prevents a Party from seeking urgent court relief or using another legally available forum.

43. Governing law and jurisdiction

This Agreement is governed by the laws of the Republic of South Africa. The Parties consent to the jurisdiction of a competent South African court, subject to any right to approach another legally entitled tribunal, regulator or forum.

44. Assignment

The Business may not transfer this Agreement without BookMyTable’s prior written consent, which will not be unreasonably withheld. BookMyTable may transfer the Agreement as part of a lawful merger, sale, restructuring or transfer of the Platform, provided that the Business’s rights are not unlawfully reduced.

45. General provisions

45.1 Entire agreement

This Agreement, the accepted Order Form, package schedule, Privacy Policy, Review Policy and any applicable Payment Services Schedule form the agreement between the Parties concerning the Services.

If there is a conflict, the following order applies:

A specifically negotiated and signed agreement
The Order Form or Payment Services Schedule
These Business Partner Terms and Conditions
General Platform policies.

45.2 Amendments

A special amendment must be recorded in writing and accepted by authorized representatives of both Parties.

45.3 No waiver

A failure or delay in enforcing a right does not waive that right.

45.4 Severability

If a provision is unlawful or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions continue to apply.

45.5 No third-party rights

Except where expressly stated, this Agreement does not give contractual rights to a third party.

45.6 Electronic acceptance

The Parties agree that this Agreement and related notices may be accepted, signed, delivered and retained electronically.